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Physio360
Privacy Policy
Updated 8/09/2020
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Physio360 is committed to protecting your personal information and confidentiality. We want you to feel fully confident that the privacy and security of your personal information is properly managed. This policy explains how we collect ,handle and store your details.

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The information we collect and how we collect it

This privacy policy relates to the use of any personal information we collect from you in person, telephone, email, text, post, form submission from the website, or information via GP or specialist who may have referred you.

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The information may include:

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  • Basic personal details such as your name, date of birth, age, address, email address,telephone numbers, marital status and occupation.

  • Sensitive personal information such as your current health, your current problem,past medical history, family or personal history in relation to your health, prescribed medication, x -ray and scan reports seen only with your consent.

  • Relevant information about your health, lifestyle, hobbies, sports, weight.

  • Information collected from third parties such as GP's, specialists, private medical insurers. Your consent would always be asked before requesting any information from these sources.

  • Details about the signs and symptoms you are presenting with and any treatment records.

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How does Physio360  use this information?:

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  • To identify you from other clients with the same name and ensure there is no miscommunication if information is sent to other health care professionals (such as GP, specialist) if it was felt necessary and only with your consent.

  • Your telephone number will only be used to make contact with you for appointment information, text messages for any updates on your progress or advice if you need it and to send any appropriate or relevant questionnaires only in relation to your treatment. You will not be contacted once your treatment has ended.

  • Email details to send consent forms/information about the clinic and to send your treatment plan and any relevant questionnaires in relation to your treatment. Your email address will not be shared with any third parties.

  • Sensitive personal information to help make an accurate diagnosis/impression of what your problem is and hence provide an effective treatment plan for you.

  • Certain medical conditions or medications can affect the choice of treatment and also help formulate an accurate prognosis.

  • Treatment notes allow monitoring of your response to treatment and allow any modifications to take place. They are also necessary as part of our legal requirement as a health care professional.

  • GP details for sending reports, if it is felt further investigations are needed or if it will aid in management of your problem. This would only happen with your consent and you would be given a copy of any correspondance.

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Sharing of your personal details.

Your  details will not be shared with anyone unless its is for a specific purpose or in an emergency. Your permission is always seeked if we do need to share. Information may need to be shared with:

  • GP's, consultants, other health professionals

  • Your private health care provider may request assessment, interim and discharge reports. You should have signed consent in their correspondence to allow this however.

  • Legal purposes. You will sign a consent form to release this information

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Storage of your information

Protecting your confidentiality is vitally important to Physio360.  Your information is collected and stored on the most secure platforms and comply with all GDPR standards. Any written documentation is kept in a lockable filing cabinet to comply with the data protection act 1998.

Physio360 is hosted on the Wix.com platform. Wix.com provides an online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. There is a cookie banner on the webpage to allow you to view and decide what cookies you are happy to accept or not. The only information used by Physio360,is what the online form requests. This is to simply respond to your query and arrange any appointments requested. At any point you don't want your details stored on this platform then just let us know.

For note taking of assessments and treatments, the platform 'Write Upp' is used and has been specifically selected due to its high standards of protection and compliance with GDPR (General Data Protection Regulation).

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WriteUpp is ISO27001 certified and GDPR ready so you don't need to worry about security & data protection. It uses two-factor authentication login and encrypted data replication across different servers to keep your records safe. Find out more in the article about security at https://www.writeupp.com/security

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Other online data and security

Facebook is used for education and advertising only.No personal details are used and be aware if any comments you make on the site, may be viewed by the general public. If comments or queries are regarding treatment or personal information,then using direct messenger is more confidential. I am the only administrator for this account also, so no one can view any of your queries on direct messenger. Facebook uses cookies to analysis use of the performance of the site.  For more information view https://www.facebook.com/legal/FB_Work_Privacy.

Instagram is also used in the same way. Direct messaging is the most confidential and no personal details are ever disclosed on the posts.

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How long do we keep your personal information for?

  • We have a legal obligation to retain your data. There are also industry standard guidelines for the retention of records that we follow in accordance with our regulatory body.

  • Normally we will process or store your data for eight (8) years for an adult and if a child ,their 25th birthday or until their 26th birthday if treated before their 17th year. After this date your records will be disposed of securely.

  • You have right to access and also erasure. Please contact us for more information.

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Emails

  • The microsoft email platform is used and has two factor authentication to access,

  • Any emails sharing private information will be deleted from both the inbox and the trash folders after they are read. If the information is relevant to your treatment however, it will added to your notes prior to deletion.

  • Email addresses will be held on the outlook account during treatment but will be removed as soon as your treatment is completed.

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Mobile phone​

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  • My phone is password protected and only used for business purposes.

  • Contacts are stored with just your number and not your name.

  • I will not store any other information about you on my phone.

  • When you have completed your course of treatment your details will be removed from my phone. 

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